Delivery Hub Liaison Full Time

Job Responsibilities:

The responsibility of the Delivery Hub Liaison is to ensure that all communication with potential customers and current patients are meeting company standards. Delivery Hub Liaisons will receive the proper training to provide a high level of customer service for all patients. The Delivery Hub Liaison will serve as patient advocate, security liaison, or patient delivery liaison, including all aspects of customer service and oversee that all their orders and patients are serviced promptly and efficiently. The goal of these patient interactions is to ensure that each patient has a high-quality, valuable, and industry-leading experience when interacting with the company, ensuring that the company is positioned as the medical cannabis provider of choice in Florida. The Delivery Hub Liaison will either deliver and dispense the company’s regulated medical cannabis products to qualified patients in accordance with company policy and in accordance with Florida medical cannabis regulations or remain present at the stationary Hub during a scheduled shift. During a stay at the Hub, Liaisons will ensure that the surrounding areas are secure, all employees are following proper procedure when entering and exiting the facility, and all remaining security policies are being implemented. Delivery Hub liaisons will also be responsible for driving company vehicles to service deliveries and fulfill any orders that are scheduled for the next delivery date. In completing fulfillment, liaisons will ensure that correct patient labels are being printed as well as ensuring that the correct product is being packaged with proper lot numbers. The Delivery Hub Liaison will be involved in activities related to patient acquisition, patient intake, customer support, order fulfillment, delivery  operations, retail sales, security operations, customer retention, and customer experience.

Delivery Hub Liaison

• In a timely and professional manner, service all patients during delivery and ensure they are receiving quality customer service.
• In general, maintain excellent client service and work with patients to ensure their needs are being serviced as a representative of the company.
• Serve as the primary point of contact for the patient throughout the purchase and product use processes.
• Create transportation manifests and other required records for patient deliveries.
• Facilitate payment processing.
• Fulfillment of scheduled delivery orders.
• Maintain a secure and vigilant watch on the facility.
• Drive company vehicles to service patients.

• Train new personnel to company standards.
• Maintain documentation related with delivery, security operations, sales, customer data, and feedback.
• Maintain an on-going knowledge of company products.
• In general, continue to educate yourself on medical cannabis products in the market as well as current news or research related to medical cannabis treatments.

General

• Ensure effective communication and teamwork across functional areas and team members to achieve company goals.
• Help assemble finished products for storage, delivery, and/or transfer to dispensaries and patients.
• Ensure packaged and finished goods are properly labeled prior to leaving for deliveries.
• Maintain a secure environment.
• Ensure full compliance with all laws, regulations, and company procedures related to medical cannabis operations.