The responsibility of the Delivery Hub Liaison is to ensure that all communication with potential customers and current patients are meeting company standards. Delivery Hub Liaisons will receive the proper training to provide a high level of customer service for all patients. The Delivery Hub Liaison will serve as patient advocate, security liaison, or patient delivery liaison, including all aspects of customer service and oversee that all their orders and patients are serviced promptly and efficiently. The goal of these patient interactions is to ensure that each patient has a high-quality, valuable, and industry-leading experience when interacting with the company, ensuring that the company is positioned as the medical cannabis provider of choice in Florida. The Delivery Hub Liaison will either deliver and dispense the company’s regulated medical cannabis products to qualified patients in accordance with company policy and in accordance with Florida medical cannabis regulations or remain present at the stationary Hub during a scheduled shift. During a stay at the Hub, Liaisons will ensure that the surrounding areas are secure, all employees are following proper procedure when entering and exiting the facility, and all remaining security policies are being implemented. Delivery Hub liaisons will also be responsible for driving company vehicles to service deliveries and fulfill any orders that are scheduled for the next delivery date. In completing fulfillment, liaisons will ensure that correct patient labels are being printed as well as ensuring that the correct product is being packaged with proper lot numbers. The Delivery Hub Liaison will be involved in activities related to patient acquisition, patient intake, customer support, order fulfillment, delivery operations, retail sales, security operations, customer retention, and customer experience.
Delivery Hub Liaison